Twilio and RingCentral Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Ringcentral?

Our Twilio and RingCentral integration empowers businesses to unify their communication channels, combining Twilio's robust programmable messaging and voice APIs with RingCentral's comprehensive cloud phone system. This integration streamlines call management, messaging, and customer engagement, enabling smarter workflows, improved collaboration, and enhanced customer experiences—all within a single platform.

Frequently asked questions

What benefits does the Twilio and RingCentral integration offer?

This integration allows you to unify your communication channels, automate workflows using Twilio's APIs, and leverage RingCentral’s cloud phone system for seamless voice and messaging experiences, resulting in improved efficiency and customer engagement.

How do I set up the integration between Twilio and RingCentral?

Setting up the integration involves connecting your Twilio account with RingCentral through our platform dashboard, configuring API credentials, and customizing your communication workflows to suit your business needs. Detailed setup guides are available to assist you step-by-step.

Can I automate messaging and calls using this integration?

Yes, by combining Twilio’s programmable messaging and voice APIs with RingCentral’s telephony features, you can create automated workflows for SMS notifications, call routing, IVR systems, and more to enhance operational efficiency.

Is this integration secure and compliant with data regulations?

Absolutely. Both Twilio and RingCentral adhere to industry-leading security standards and compliance regulations, including GDPR and HIPAA, ensuring your communication data is protected throughout the integration.

Does this integration support multi-channel communication?

Yes, the integration supports voice calls, SMS, MMS, and team messaging, enabling a unified multi-channel communication experience across your organization.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Ringcentral?

Frequently asked questions

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