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Twilio
Shopify Partner

Twilio and Shopify Partner Integration

Seamlessly connect Twilio’s powerful communication tools with your Shopify store to enhance customer engagement and boost sales.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Verify Webhook
Verify an incoming webhook from Shopify. Exits the workflow if the signature is not valid, otherwise returns `true`

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Twilio and Shopify Partner?

The Twilio-Shopify integration empowers merchants to automate and personalize customer interactions through SMS, voice, and WhatsApp directly from their Shopify store. Easily send order updates, promotional messages, and support notifications to customers, improving satisfaction and driving repeat business. This integration streamlines communication workflows, allowing you to manage all customer touchpoints in one place.

Connect
Twilio
and
Shopify Partner
to streamline your company's workflows, automate tasks, and boost productivity.
Contact Sales

Frequently asked questions

How does the Twilio-Shopify integration improve customer communication?

By integrating Twilio with Shopify, you can automate SMS and voice notifications such as order confirmations, shipping updates, and promotional campaigns, ensuring timely and personalized communication that enhances the customer experience.

Is it easy to set up the Twilio integration with my Shopify store?

Yes, the integration is designed for simplicity. With a few clicks, you can connect your Twilio account to Shopify, configure messaging templates, and start sending automated communications without any coding required.

Can I customize the messages sent to my customers?

Absolutely. You can tailor SMS, voice, and WhatsApp messages to match your brand voice and include dynamic order details, promotional offers, or personalized greetings to engage your customers effectively.

Does this integration support international messaging?

Yes, Twilio supports global messaging across multiple channels, enabling you to reach customers worldwide with localized and compliant communications.

Are there any additional costs for using Twilio with Shopify?

While the integration itself is free, Twilio charges based on your usage of messaging and voice services. You can review Twilio’s pricing on their website to estimate costs based on your communication volume.

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