Twilio
Slack

Twilio and Slack Integration

Connecting Twilio with Slack helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Twilio and Slack, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Verify Slack Signature
Verify requests from Slack using a unique app secret
Upload File
Upload a file
Update Profile
Update basic profile field such as name or title
Update Message
Update a message
Update Groups Members
Update the list of users for a User Group
Set Status
Set the current status for a user
List Replies
Retrieve a thread of messages posted to a conversation
Send a Large Message (3000+ characters)
Send a large message (more than 3000 characters) to a channel, group or user
Set Channel Topic
Set the topic on a selected channel

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Slack?

When Twilio works alongside Slack, your sms finally talk to your channels, cutting response times and context switching. Configure only the events and fields you care about so the sync is fast, relevant, and easy to audit. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, SMS notifications for user mentions SMS alerts from Slack keyword mentions

Connect
Twilio
and
Slack
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Twilio with Slack?

A straightforward win is SMS alerts from Slack keyword mentions. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event every time an SMS is sent to the phone number set and then perform Delete Message in Slack?

Yes, you can set up a workflow so that when trigger new event every time an SMS is sent to the phone number set, Ayudo carries out Delete Message in Slack. You control filters and field mappings so only the right events trigger the action.

Can we start from Slack and drive Phone Number Lookup in Twilio?

Absolutely. When trigger new event when a specific keyword is mentioned in a channel, Ayudo can run Phone Number Lookup in Twilio so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between Twilio and Slack?

You can configure one way or two way sync, set field mappings, and add rules to include or exclude records by status, priority, or labels so the data stays relevant and clean.

What problems does connecting Twilio and Slack actually solve?

The integration reduces duplicate entry and makes key context available where your team already works. Ayudo syncs important updates automatically which shortens handoffs and prevents avoidable mistakes.

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