Twilio and Slack Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Find User by Email

Find a user by matching against their email

Get File

Return information about a file

Find Message

Find a Slack message

Delete Message

Delete a message

Create Reminder

Create a reminder

Delete File

Delete a file

Create a Channel

Create a new channel

Archive Channel

Archive a channel

Approve Workflow

Suspend the workflow until approved by a Slack message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Slack?

Our Twilio and Slack integration enables your team to send and receive SMS, voice, and video notifications directly within Slack channels. Streamline communication workflows by automating alerts, customer interactions, and real-time updates without leaving your favorite collaboration tool. Empower your team to respond faster and stay connected across multiple communication channels effortlessly.

Frequently asked questions

What features does the Twilio and Slack integration offer?

The integration allows you to send and receive SMS messages, voice call notifications, and programmable video alerts directly within Slack. You can automate communication workflows, receive real-time updates, and manage customer interactions without switching platforms.

How do I set up the Twilio and Slack integration?

To set up the integration, connect your Twilio account with your Slack workspace through our secure authorization process. Then configure the channels and notification preferences to start sending and receiving messages seamlessly.

Can I customize notifications and alerts sent to Slack?

Yes, you can customize which types of notifications you receive, set triggers for alerts, and tailor message formats to fit your team's workflow and preferences.

Is the integration secure and compliant with data privacy standards?

Absolutely. We use industry-standard encryption and follow best practices to ensure your data is secure. Both Twilio and Slack comply with major data privacy regulations, providing a safe environment for your communications.

Does this integration support two-way communication?

Yes, you can both send messages from Slack via Twilio and receive incoming messages or call notifications in Slack, enabling real-time, two-way communication with customers and team members.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Slack?

Frequently asked questions

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