Twilio and Workday Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Workday?

The Twilio and Workday integration empowers organizations to automate and streamline communication workflows directly within Workday. By combining Twilio's programmable messaging, voice, and video services with Workday's human capital management and financial management platform, businesses can improve employee engagement, automate notifications, and enable real-time communication without leaving the Workday environment.

Frequently asked questions

What benefits does the Twilio and Workday integration provide?

This integration enables automated, personalized communication such as SMS alerts, voice calls, and video conferencing directly from Workday, improving employee engagement, accelerating HR processes, and reducing manual tasks.

How does the integration improve HR workflows?

HR teams can automate notifications for onboarding, time-off approvals, payroll updates, and compliance reminders, ensuring timely communication and reducing administrative overhead.

Is the integration secure and compliant with data privacy standards?

Yes, both Twilio and Workday adhere to strict security protocols and compliance standards such as GDPR and HIPAA, ensuring that all communications and data handling meet enterprise-grade security requirements.

Can I customize communication templates within the integration?

Absolutely. The integration supports customizable messaging templates and workflows, allowing organizations to tailor communications to their brand voice and specific use cases.

What technical requirements are needed to set up the Twilio and Workday integration?

You will need active accounts on both Twilio and Workday platforms, API access credentials, and basic configuration within Workday to enable the integration. Our documentation and support team can guide you through the setup process.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Workday?

Frequently asked questions

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