Twilio + Zendesk Sell Integration | Streamline Sales Communication

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Contact

Creates a new contact.

Create Lead

Creates a new lead.

Create Task

Creates a new task.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Zendesk Sell?

The Twilio and Zendesk Sell integration empowers sales teams to streamline communication by embedding Twilio’s powerful messaging and calling capabilities directly within Zendesk Sell. This integration enables you to make calls, send SMS messages, and track all interactions without leaving your CRM, ensuring every customer touchpoint is logged and accessible. Improve response times, personalize outreach, and boost productivity with real-time communication tools built for sales success.

Frequently asked questions

What benefits does the Twilio and Zendesk Sell integration offer?

This integration centralizes your communication by allowing you to make calls and send SMS messages directly from Zendesk Sell, automatically logging all interactions. It enhances customer engagement, improves team productivity, and provides a unified view of all sales communications.

How do I set up the Twilio integration within Zendesk Sell?

To set up the integration, navigate to the Zendesk Sell Marketplace, find the Twilio integration, and follow the installation prompts. You will need your Twilio account credentials to connect and configure messaging and calling features.

Can I track call and message history in Zendesk Sell after integration?

Yes, all calls and SMS messages made through Twilio within Zendesk Sell are automatically logged in the contact’s activity timeline, providing a comprehensive history of your communications.

Is the Twilio and Zendesk Sell integration secure?

Absolutely. Both Twilio and Zendesk Sell adhere to industry-leading security standards, including data encryption and compliance with GDPR and other regulations, ensuring your customer data remains safe.

Does this integration support international calling and messaging?

Yes, Twilio supports global voice and messaging capabilities, allowing you to reach customers worldwide directly from Zendesk Sell.

Twilio and Zendesk Sell Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Zendesk Sell?

Frequently asked questions

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