Twilio and Zoho Desk Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Zoho Desk?

The Twilio and Zoho Desk integration enables businesses to unify voice, SMS, and messaging channels directly within their Zoho Desk environment. This integration empowers support teams to manage all customer interactions from a single platform, improving response times and enhancing customer satisfaction. Automate workflows, track communication history, and deliver personalized support with ease using this robust connection between Twilio’s cloud communication platform and Zoho Desk’s help desk software.

Frequently asked questions

What are the key benefits of integrating Twilio with Zoho Desk?

Integrating Twilio with Zoho Desk centralizes all customer communications—calls, SMS, and messaging—within Zoho Desk. This streamlines support workflows, improves agent efficiency, and provides a unified view of customer interactions for better service delivery.

How do I set up the Twilio integration in Zoho Desk?

To set up the integration, navigate to the Zoho Desk Marketplace, find the Twilio integration, and follow the guided setup to connect your Twilio account. Once connected, configure your communication channels and permissions to start managing calls and messages within Zoho Desk.

Can I track all Twilio communication history inside Zoho Desk tickets?

Yes, all calls, SMS, and messaging interactions handled via Twilio are automatically logged and linked to the relevant Zoho Desk tickets, providing a complete communication history for each customer case.

Does the integration support automated workflows and notifications?

Absolutely. You can create custom workflows in Zoho Desk that trigger based on Twilio communication events, such as incoming calls or messages, enabling automated ticket creation, notifications, and task assignments.

Is the Twilio and Zoho Desk integration secure and compliant?

Yes, both Twilio and Zoho Desk adhere to industry-leading security standards and compliance regulations, ensuring that your customer data and communications are protected throughout the integration.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Zoho Desk?

Frequently asked questions

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