Once connected, incoming WhatsApp messages automatically generate support tickets in Freshservice. Agents can respond to customers directly through Freshservice, with all communication synced in real-time, enabling efficient ticket management and improved response times.

Yes, the integration supports automatic ticket creation for every incoming WhatsApp message, ensuring no customer query goes unnoticed and enabling your team to prioritize and manage requests effectively.

Absolutely. The integration allows you to connect and manage multiple WhatsApp Business numbers, making it ideal for organizations with different departments or regions requiring separate contact points.

Yes, agents can receive and send multimedia content such as images, videos, and documents through WhatsApp directly within Freshservice tickets, providing richer and more effective customer interactions.

The integration follows WhatsApp Business API security protocols and Freshservice’s robust data protection standards, ensuring all communications and customer data are encrypted and securely handled.