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WhatsApp Business
Microsoft Outlook

Whatsapp Business and Microsoft Outlook Integration

Seamlessly connect WhatsApp Business with Microsoft Outlook to streamline your communication and boost productivity.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Message Sent
Emit new event when a new message is sent or received
Move Email to Folder
Moves an email to the specified folder in Microsoft Outlook.
Remove Label from Email
Removes a label/category from an email in Microsoft Outlook.
Reply to Email
Reply to an email in Microsoft Outlook.
Send Email
Send an email to one or multiple recipients,
Update Contact
Add a contact to the root Contacts folder,
Find Email
Search for an email in Microsoft Outlook.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Whatsapp Business and Microsoft Outlook?

Our integration between WhatsApp Business and Microsoft Outlook allows you to manage your customer conversations and calendar events in one place. Send and receive WhatsApp messages directly from Outlook, sync contacts effortlessly, and schedule meetings without switching apps. This powerful connection helps businesses stay organized, respond faster, and enhance customer engagement.

Connect
WhatsApp Business
and
Microsoft Outlook
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How do I connect WhatsApp Business with Microsoft Outlook?

Simply install our integration plugin, sign in to both your WhatsApp Business account and Microsoft Outlook, and follow the setup wizard to sync your contacts and messages seamlessly.

Can I send WhatsApp messages directly from Outlook?

Yes, once connected, you can compose and send WhatsApp messages to your contacts right from your Outlook inbox or calendar events.

Will my WhatsApp Business contacts sync automatically with Outlook?

Yes, the integration automatically syncs your WhatsApp Business contacts with Outlook, ensuring your contact lists are always up to date.

Is my data secure with this integration?

Absolutely. We use end-to-end encryption and comply with industry-standard security protocols to protect your messages and contact information at all times.

Can I schedule WhatsApp message reminders through Outlook?

Yes, you can set up WhatsApp message reminders linked to your Outlook calendar events to ensure timely follow-ups with your customers.

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