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WhatsApp Business
Microsoft Teams

Whatsapp Business and Microsoft Teams Integration

Seamlessly connect WhatsApp Business with Microsoft Teams to streamline communication and boost team productivity.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Message Sent
Emit new event when a new message is sent or received
Create Channel
Create a new channel in Microsoft Teams.
List Channels
Lists all channels in a Microsoft Team.
List Shifts
Get the list of shift instances for a team.
Send Channel Message
Send a message to a team's channel.
Send Chat Message
Send a message to a team's chat.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Whatsapp Business and Microsoft Teams?

Our integration brings WhatsApp Business messages directly into Microsoft Teams, enabling your team to manage customer conversations without switching apps. Receive, respond, and collaborate on WhatsApp chats within Teams channels or private chats, ensuring faster response times and improved customer engagement. This unified communication hub helps businesses stay connected and efficient by centralizing messaging workflows.

Connect
WhatsApp Business
and
Microsoft Teams
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the WhatsApp Business and Microsoft Teams integration work?

The integration connects your WhatsApp Business account to Microsoft Teams, allowing incoming WhatsApp messages to appear as Teams chats or channel posts. Your team can reply and manage conversations directly within Teams, keeping all communication centralized.

Do I need any special permissions to set up the integration?

Yes, you need admin access to both your WhatsApp Business API account and Microsoft Teams environment to authorize and configure the integration securely.

Can multiple team members handle WhatsApp conversations simultaneously?

Absolutely. The integration supports multi-agent collaboration, enabling your team to assign, monitor, and respond to WhatsApp messages collectively within Microsoft Teams.

Is message history from WhatsApp available in Microsoft Teams?

Once connected, new WhatsApp messages will sync to Teams. However, historical messages prior to integration setup are not imported automatically.

Does this integration support multimedia messages like images and videos?

Yes, the integration supports sending and receiving multimedia content, including images, videos, and documents, directly within Microsoft Teams chats.

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AI That Works for Support Teams

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