WhatsApp Business and Okta Integration

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Create User

Creates a new user in the Okta system.

Get User

Fetches the information of a specific user from the Okta system.

Update User

Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Okta?

Our integration between WhatsApp Business and Okta enables businesses to leverage Okta's robust identity and access management capabilities for their WhatsApp Business accounts. This ensures secure authentication, centralized user provisioning, and simplified access control, empowering teams to communicate confidently with customers while maintaining compliance and security standards.

Frequently asked questions

What benefits does integrating WhatsApp Business with Okta provide?

Integrating WhatsApp Business with Okta offers enhanced security through single sign-on (SSO), centralized user management, automated provisioning and deprovisioning, and improved compliance by enforcing consistent access policies.

How does the integration improve user authentication for WhatsApp Business?

The integration leverages Okta's secure authentication methods, including multi-factor authentication (MFA) and SSO, ensuring that only authorized users can access WhatsApp Business accounts, reducing the risk of unauthorized access.

Can I automate user provisioning for WhatsApp Business through Okta?

Yes, the integration supports automated user provisioning and deprovisioning, allowing IT teams to manage WhatsApp Business user access efficiently and reduce manual administrative tasks.

Is the integration suitable for enterprises with strict compliance requirements?

Absolutely. By centralizing access control and enforcing Okta's security policies, the integration helps enterprises meet compliance standards such as GDPR, HIPAA, and others relevant to customer communication channels.

What is required to set up the WhatsApp Business and Okta integration?

Setting up the integration requires an active Okta account with administrative privileges and a WhatsApp Business API account. Our step-by-step guide assists you in configuring SSO, provisioning, and access policies quickly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Okta?

Frequently asked questions

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