WhatsApp Business and RingCentral Integration

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Ringcentral?

Our integration between WhatsApp Business and RingCentral empowers your business to manage all customer interactions from a single platform. Send and receive WhatsApp messages directly within RingCentral’s unified communications environment, enabling your team to respond faster, collaborate effortlessly, and maintain a consistent customer experience across channels. This integration supports message automation, contact syncing, and real-time notifications, helping you deliver personalized support and drive engagement.

Frequently asked questions

What benefits does integrating WhatsApp Business with RingCentral provide?

Integrating WhatsApp Business with RingCentral centralizes your messaging, allowing your team to handle WhatsApp conversations alongside calls, SMS, and video meetings within one platform. This improves response times, enhances collaboration, and provides a seamless customer experience.

How do I set up the WhatsApp Business integration with RingCentral?

To set up the integration, connect your WhatsApp Business account through the RingCentral Admin Portal by following the guided steps to authenticate and sync your contacts. Detailed setup instructions are available in our support documentation.

Can I automate WhatsApp messages using this integration?

Yes, the integration supports message automation features such as auto-replies, quick replies, and chatbot workflows to help you engage customers efficiently and provide instant responses.

Is customer data secure when using the WhatsApp Business and RingCentral integration?

Absolutely. All communications are encrypted end-to-end, and RingCentral complies with industry-leading security standards to ensure your customer data remains protected and confidential.

Does this integration support group chats and multimedia messages on WhatsApp?

The integration supports one-on-one WhatsApp messaging including text, images, videos, and documents. However, group chat management is currently limited and may not be fully supported within RingCentral.

Whatsapp Business and Ringcentral Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Ringcentral?

Frequently asked questions

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