WhatsApp Business and Slack Integration

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Add Emoji Reaction

Add an emoji reaction to a message

Reply to a Message Thread

Send a message as a threaded reply

Send Message to User or Group

Send a message to a user or group

Build and Send a Block Kit Message

Configure custom blocks and send to a channel, group, or user

Send Message

Send a message to a user, group, private channel or public channel

Send Message to Channel

Send a message to a public or private channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Slack?

Our WhatsApp Business and Slack integration empowers your team to receive, respond to, and manage WhatsApp messages directly within Slack channels. This unified communication hub enhances responsiveness, reduces context switching, and boosts productivity by keeping your customer conversations and internal discussions connected and organized.

Frequently asked questions

How does the WhatsApp Business and Slack integration work?

Once connected, incoming WhatsApp messages appear as threads in your designated Slack channels. Team members can reply directly from Slack, and all interactions sync back to WhatsApp, ensuring seamless two-way communication.

Can multiple team members manage WhatsApp messages in Slack?

Yes, the integration supports collaborative message management, allowing multiple team members to view, respond, and assign WhatsApp conversations within Slack for efficient customer support.

Is the integration secure and compliant with data privacy standards?

Absolutely. We use end-to-end encryption for WhatsApp messages and adhere to strict data privacy protocols to ensure your customer information remains confidential and secure.

Do I need technical expertise to set up the integration?

No technical expertise is required. Our step-by-step setup wizard guides you through connecting your WhatsApp Business account to Slack quickly and easily.

Can I customize notifications and message routing in Slack?

Yes, you can tailor notification preferences and route messages to specific Slack channels or teams based on your workflow needs, ensuring the right people stay informed.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Slack?

Frequently asked questions

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