WhatsApp Business
Twilio

WhatsApp Business and Twilio Integration

Connecting WhatsApp Business with Twilio helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between WhatsApp Business and Twilio, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New Message Sent
Emit new event when a new message is sent or received
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with WhatsApp Business and Twilio?

With Ayudo, WhatsApp Business and Twilio collaborate natively so your team can act on whatsapp messages right where they manage sms. Field mapping, conditional rules, and two way options help you control how data flows and who is notified. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, Bridge WhatsApp messages with SMS Bridge SMS with WhatsApp messaging

Connect
WhatsApp Business
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use WhatsApp Business with Twilio?

A straightforward win is Bridge WhatsApp messages with SMS. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event when a new message is sent or received and then perform Get Transcripts in Twilio?

Yes, you can set up a workflow so that when trigger new event when a new message is sent or received, Ayudo carries out Get Transcripts in Twilio. You control filters and field mappings so only the right events trigger the action.

Can we start from Twilio and drive Send Voice Message in WhatsApp Business?

Absolutely. When trigger new event when you add a new phone number to your account, Ayudo can run Send Voice Message in WhatsApp Business so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between WhatsApp Business and Twilio?

Yes, you can pick the exact fields to move, set conditions, and choose one way or two way sync. You can also add filters by status or tags and decide who gets notified when changes happen.

What problems does connecting WhatsApp Business and Twilio actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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