WhatsApp Business

Twilio

Whatsapp Business and Twilio Integration

Seamlessly connect your WhatsApp Business account with Twilio to automate messaging, enhance customer engagement, and scale your communication effortlessly.

Get Started See Ayudo in action

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Get Call

Return call resource of an individual call

Download Recording Media

Download a recording media file

Delete Message

Delete a message record from your account

Create Verification Service

Create a verification service for sending SMS verifications

Delete Call

Remove a call record from your account

Check Verification Token

Check if user-provided token is correct

Make a Phone Call

Make a phone call passing text, a URL, or an application

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Twilio?

Our integration between WhatsApp Business and Twilio empowers businesses to leverage the world's most popular messaging app through Twilio's robust API platform. This connection enables automated notifications, customer support, and personalized messaging at scale, all while maintaining compliance with WhatsApp's policies. Whether you're sending appointment reminders, order updates, or promotional messages, this integration simplifies communication and boosts customer satisfaction.

Frequently asked questions

What is the WhatsApp Business and Twilio integration?

It is a seamless connection that allows businesses to send and receive WhatsApp messages using Twilio's API, enabling automated and scalable communication through WhatsApp Business.

How do I set up the integration between WhatsApp Business and Twilio?

To set up the integration, you need to create a WhatsApp Business account, apply for access through Twilio's WhatsApp Business API, and configure your messaging workflows within the Twilio Console.

Can I automate customer conversations using this integration?

Yes, Twilio's platform supports automation through programmable messaging, chatbots, and workflows, allowing you to deliver timely, personalized responses via WhatsApp.

Is the integration compliant with WhatsApp's messaging policies?

Absolutely. Twilio ensures all messages sent via the WhatsApp Business API comply with WhatsApp's guidelines, including template message approvals and user opt-in requirements.

What types of messages can I send using WhatsApp Business with Twilio?

You can send session messages for real-time conversations and template messages for notifications like appointment reminders, shipping updates, and promotional content, all managed through Twilio.

Whatsapp Business and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Twilio?

Frequently asked questions

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