WhatsApp Business and Zendesk Integration

Explore Triggers and Actions

New Message Sent

Emit new event when a new message is sent or received

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Whatsapp Business and Zendesk?

Our WhatsApp Business and Zendesk integration empowers your support team to manage all WhatsApp customer conversations directly within Zendesk’s intuitive interface. Deliver faster responses, maintain conversation history, and provide personalized support at scale, all while leveraging Zendesk’s powerful ticketing system.

Frequently asked questions

How does the WhatsApp Business and Zendesk integration work?

The integration connects your WhatsApp Business account to Zendesk, allowing incoming messages to automatically create tickets. Support agents can respond to WhatsApp messages from within Zendesk, ensuring all customer interactions are tracked and managed efficiently.

Can I manage multiple WhatsApp Business numbers in Zendesk?

Yes, the integration supports multiple WhatsApp Business numbers, enabling you to handle conversations from different regions or departments seamlessly within Zendesk.

Is conversation history between WhatsApp and Zendesk preserved?

Absolutely. All WhatsApp conversations are logged as tickets in Zendesk, preserving the full chat history for future reference and context.

Do I need technical expertise to set up the integration?

No technical expertise is required. Our step-by-step setup guide and dedicated support team make it easy to connect WhatsApp Business with Zendesk quickly and securely.

Will this integration help improve customer response times?

Yes, by centralizing WhatsApp messages within Zendesk, your support team can respond faster and more effectively, improving overall customer satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Whatsapp Business and Zendesk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams