← Back to integrations
WhatsApp Business
Zoho Desk

Whatsapp Business and Zoho Desk Integration

Seamlessly connect WhatsApp Business with Zoho Desk to deliver exceptional customer support and streamline your communication channels.

Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Events that start automations (reorder apps to see more triggers)
Actions
(
0
)
Steps your automation takes in response (reorder apps to see more actions)
New Message Sent
Emit new event when a new message is sent or received
Update Contact
Updates details of an existing contact.
Update Ticket
Updates an existing ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

No usecase found. Try searching again.

What can Ayudo do with Whatsapp Business and Zoho Desk?

The WhatsApp Business and Zoho Desk integration empowers your support team to manage customer conversations directly within Zoho Desk. This integration enables real-time messaging, automated ticket creation from WhatsApp chats, and centralized customer interaction history, ensuring faster response times and improved customer satisfaction. By unifying your communication platforms, you can provide personalized support, track issues efficiently, and enhance your overall customer service workflow.

Connect
WhatsApp Business
and
Zoho Desk
to streamline your company's workflows, automate tasks, and boost productivity.
Contact Sales

Frequently asked questions

How does the WhatsApp Business and Zoho Desk integration work?

This integration connects your WhatsApp Business account with Zoho Desk, allowing incoming WhatsApp messages to automatically create support tickets. Support agents can respond to customers directly from Zoho Desk, keeping all interactions organized in one place.

Can I automate responses to WhatsApp messages using Zoho Desk?

Yes, you can set up automated workflows and canned responses within Zoho Desk to quickly address common customer queries received via WhatsApp, improving efficiency and response times.

Is customer chat history from WhatsApp accessible in Zoho Desk?

Absolutely. All WhatsApp conversations linked to support tickets are stored within Zoho Desk, providing your agents with full context and history to deliver personalized support.

What are the prerequisites for integrating WhatsApp Business with Zoho Desk?

You need an active WhatsApp Business account and a Zoho Desk subscription. Additionally, you must have administrative access to configure the integration settings within Zoho Desk.

Does the integration support multimedia messages like images and videos?

Yes, the integration supports sending and receiving multimedia content such as images, videos, and documents through WhatsApp within Zoho Desk tickets.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.