Workday and Freshdesk Integration

Explore Triggers and Actions

New Worker Created

Trigger new event for each new worker created in Workday.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Workday and Freshdesk?

Our Workday-Freshdesk integration empowers your organization to unify employee data and customer support operations. Automatically sync employee information from Workday with Freshdesk to enhance ticket management, improve communication, and accelerate issue resolution. This integration ensures your support agents have up-to-date employee details at their fingertips, enabling personalized and efficient service delivery.

Frequently asked questions

What are the key benefits of integrating Workday with Freshdesk?

The integration centralizes employee data, reduces manual data entry, improves ticket routing based on employee roles, and enhances overall support efficiency by providing agents with real-time access to HR information.

How does the integration sync data between Workday and Freshdesk?

The integration uses secure API connections to automatically synchronize employee records, updates, and organizational changes from Workday to Freshdesk in real-time or scheduled intervals.

Is the integration secure and compliant with data privacy standards?

Yes, the integration follows industry-standard encryption protocols and complies with major data privacy regulations to ensure your employee and customer data remains protected.

Can I customize which Workday data fields sync with Freshdesk?

Absolutely. You can configure the integration to sync specific employee attributes relevant to your support workflows, ensuring only necessary data is shared.

What support options are available if I encounter issues with the integration?

Our dedicated support team is available 24/7 to assist with setup, troubleshooting, and optimization to ensure a smooth integration experience.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Workday and Freshdesk?

Frequently asked questions

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