Workday
Freshservice

Workday and Freshservice Integration

Seamlessly connect Workday and Freshservice to automate HR and IT workflows, enhancing productivity and employee experience.

Explore Triggers and Actions

New Worker Created
Trigger new event for each new worker created in Workday.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Workday and Freshservice?

The Workday and Freshservice integration streamlines your HR and IT service management by synchronizing employee data and automating ticketing processes. This powerful connection ensures that onboarding, offboarding, and employee updates in Workday automatically trigger corresponding actions in Freshservice, reducing manual work and accelerating response times. Empower your teams with real-time data synchronization and a unified workflow that boosts operational efficiency and improves service delivery.

Connect
Workday
and
Freshservice
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What are the key benefits of integrating Workday with Freshservice?

Integrating Workday with Freshservice automates employee lifecycle management, reduces manual data entry, accelerates IT ticket resolution, and ensures consistent and up-to-date employee information across HR and IT systems.

How does the integration handle employee onboarding and offboarding?

When a new employee is added or an existing employee is offboarded in Workday, the integration automatically creates or closes corresponding service tickets in Freshservice, ensuring IT assets and access are provisioned or revoked promptly.

Is data synchronization between Workday and Freshservice real-time?

Yes, the integration supports near real-time synchronization, ensuring that any updates in Workday employee records are quickly reflected in Freshservice to maintain accurate and current information.

Do I need technical expertise to set up the Workday and Freshservice integration?

The integration is designed for ease of use with guided setup and pre-built connectors, but having basic technical knowledge or support from your IT team can help ensure a smooth deployment.

Can the integration be customized to fit specific business workflows?

Absolutely. The integration supports customization options to tailor workflows, ticket triggers, and data mapping according to your organization's unique HR and IT processes.

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