Workday
Twilio

Workday and Twilio Integration

Seamlessly connect Workday with Twilio to enhance your HR communications and automate workflows.

Explore Triggers and Actions

New Worker Created
Trigger new event for each new worker created in Workday.
Get Call
Return call resource of an individual call
Download Recording Media
Download a recording media file
Delete Message
Delete a message record from your account
Create Verification Service
Create a verification service for sending SMS verifications
Delete Call
Remove a call record from your account
Check Verification Token
Check if user-provided token is correct
Make a Phone Call
Make a phone call passing text, a URL, or an application

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Workday and Twilio?

The Workday and Twilio integration empowers organizations to streamline employee engagement by combining Workday’s powerful HR management capabilities with Twilio’s robust communication platform. Automate notifications, alerts, and two-way messaging directly from Workday, ensuring timely and personalized communication across your workforce. This integration simplifies processes such as onboarding, payroll alerts, and employee surveys by leveraging SMS, voice, and chat channels powered by Twilio.

Connect
Workday
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Workday and Twilio integration offer?

This integration enables automated, real-time communication with employees via SMS, voice, and chat, improving engagement, reducing manual outreach, and enhancing HR workflow efficiency.

How does the integration improve employee onboarding?

By automating onboarding notifications and reminders through Twilio’s messaging channels, new hires receive timely updates and support, resulting in a smoother and more engaging onboarding experience.

Is the integration secure and compliant with data privacy standards?

Yes, both Workday and Twilio adhere to industry-leading security protocols and compliance standards, ensuring that employee data and communications are protected throughout the integration.

Can I customize communication workflows between Workday and Twilio?

Absolutely. The integration supports customizable workflows and messaging templates, allowing you to tailor communications to your organization's specific needs and branding.

What types of communications can be automated using this integration?

You can automate a variety of communications including payroll alerts, benefits enrollment reminders, shift scheduling notifications, employee surveys, and emergency alerts.

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