Workday and Zendesk Integration

Explore Triggers and Actions

New Worker Created

Trigger new event for each new worker created in Workday.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Workday and Zendesk?

Our Workday-Zendesk integration empowers your teams by synchronizing employee data and support tickets in real-time. Automate HR case management, improve employee service experiences, and enhance operational efficiency by bridging your workforce management with customer support platform effortlessly.

Frequently asked questions

What benefits does the Workday and Zendesk integration offer?

It automates HR case handling, provides real-time employee data synchronization, and enables support teams to access relevant workforce information directly within Zendesk, improving response times and accuracy.

How does the integration handle employee data privacy?

The integration adheres to strict data privacy standards by encrypting data transfers and allowing customizable access controls to ensure sensitive employee information is protected at all times.

Is the integration easy to set up without extensive technical knowledge?

Yes, our integration offers a user-friendly setup process with guided configuration steps and dedicated support to help you connect Workday and Zendesk quickly and efficiently.

Can I customize which data syncs between Workday and Zendesk?

Absolutely. You can tailor data synchronization settings to match your organization's needs, selecting specific employee fields and ticket types for seamless and relevant data flow.

Does the integration support real-time updates?

Yes, the integration supports real-time data synchronization, ensuring that any changes in Workday or Zendesk are immediately reflected across both platforms for up-to-date information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Workday and Zendesk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams