Zendesk
Aircall
Zendesk and Aircall Integration
Seamlessly connect Zendesk and Aircall to enhance your customer support with integrated call management and ticketing.
Seamlessly connect Zendesk and Aircall to enhance your customer support with integrated call management and ticketing.
The Zendesk and Aircall integration empowers your support team by combining Zendesk’s powerful ticketing system with Aircall’s cloud-based call center solution. Automatically sync calls, voicemails, and call notes with Zendesk tickets to provide a unified customer experience. This integration streamlines workflows, improves response times, and ensures every customer interaction is logged and actionable.
By syncing call data directly into Zendesk tickets, the integration allows support agents to access call history, notes, and recordings within the ticket interface, enabling faster and more informed responses.
Yes, with the integration, you can initiate and receive calls directly within Zendesk, eliminating the need to switch between platforms and improving agent efficiency.
Absolutely. All call recordings and voicemails are automatically attached to the corresponding Zendesk tickets, ensuring complete context for every customer interaction.
Yes, the integration features a user-friendly setup process with step-by-step guidance, allowing your team to connect Zendesk and Aircall quickly without needing advanced technical skills.
Yes, by combining Zendesk and Aircall data, you gain access to comprehensive call analytics and reporting tools that help monitor team performance and customer satisfaction.
