Zendesk + Etsy Integration | Streamline Etsy Customer Support

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create Draft Listing Product

Creates a physical draft listing product in a shop on the Etsy channel.

Get Listing Inventory

Retrieves the inventory record for a listing by listing ID.

Delete Listing

Open API V3 endpoint to delete a ShopListing. A ShopListing can be deleted only if the state is one of the following: `SOLD_OUT`, `DRAFT`, `EXPIRED`, `INACTIVE`, `ACTIVE` and `is_available` or `ACTIVE` and has seller flags: `SUPRESSED` (frozen), `VACATION`, `CUSTOM_SHOPS` (pattern), `SELL_ON_FACEBOOK`.

Update Listing Property

Updates or populates the properties list defining product offerings for a listing. Each offering requires both a `value` and a `value_id` that are valid for a `scale_id` assigned to the listing or that you assign to the listing with this request.

Get Listing

Retrieves a listing record by listing ID.

Update Listing Inventory

Updates the inventory for a listing identified by a listing ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zendesk and Etsy?

Our Zendesk and Etsy integration empowers your support team by syncing customer inquiries, order details, and shipping updates directly within Zendesk. Manage Etsy conversations alongside your other support channels, access order history instantly, and provide faster, more personalized responses to your customers—all from one unified platform.

Frequently asked questions

What benefits does the Zendesk and Etsy integration provide?

The integration centralizes your customer support by bringing Etsy order and customer data into Zendesk, enabling faster response times, improved issue resolution, and a more personalized customer experience.

How does the integration sync Etsy orders with Zendesk tickets?

When a customer contacts you via Zendesk, the integration automatically pulls relevant Etsy order information and attaches it to the support ticket, giving your agents full context without switching platforms.

Is the integration secure and compliant with Etsy’s data policies?

Yes, the integration follows Etsy’s API guidelines and employs secure authentication methods to protect your data and your customers’ privacy at all times.

Can I manage multiple Etsy shops within Zendesk using this integration?

Absolutely. The integration supports multiple Etsy stores, allowing you to consolidate support tickets and order data from all your shops into a single Zendesk workspace.

How do I set up the Zendesk and Etsy integration?

Setup is simple: connect your Etsy account to Zendesk via our integration app, configure your preferences, and start managing Etsy customer support directly within Zendesk immediately.

Zendesk and Etsy Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Etsy?

Frequently asked questions

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