Zendesk & Freshservice Integration | Streamline Support & ITSM Workflows

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Freshservice?

Our Zendesk and Freshservice integration bridges the gap between your customer support and IT teams. Automatically sync tickets, share updates in real-time, and ensure that both platforms stay aligned. This integration empowers your teams to collaborate effortlessly, reduce response times, and deliver exceptional service experiences across channels.

Frequently asked questions

What are the key benefits of integrating Zendesk with Freshservice?

Integrating Zendesk with Freshservice enables real-time ticket synchronization, improves cross-team collaboration, reduces manual data entry, and ensures faster resolution of customer and IT issues by keeping both platforms aligned.

How does ticket synchronization work between Zendesk and Freshservice?

When a ticket is created or updated in Zendesk or Freshservice, the integration automatically syncs the relevant ticket details, status, and comments to the other platform, ensuring both teams have up-to-date information without manual intervention.

Is the integration secure and compliant with data privacy standards?

Yes, the integration uses secure APIs with encryption to protect your data in transit. It adheres to industry best practices and compliance standards to ensure your customer and IT data remains safe and confidential.

Can I customize which ticket fields and updates are synchronized?

Absolutely. The integration allows you to configure which ticket fields, statuses, and comments are synced between Zendesk and Freshservice, giving you control over the data flow to match your business processes.

How do I set up the Zendesk and Freshservice integration?

Setup is simple: connect your Zendesk and Freshservice accounts via our integration dashboard, configure your synchronization preferences, and start syncing tickets instantly. Detailed setup guides and support are available to help you every step of the way.

Zendesk and Freshservice Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Freshservice?

Frequently asked questions

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