Zendesk and Google Analytics Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create GA4 Property

Creates a new GA4 property.

Create Key Event

Creates a new key event.

Run Report in GA4

Returns a customized report of your Google Analytics event data. Reports contain statistics derived from data collected by the Google Analytics tracking code.

Run Report

Return report metrics based on a start and end date.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Google Analytics?

Our Zendesk and Google Analytics integration empowers your support team by combining Zendesk’s ticketing data with Google Analytics’ powerful tracking capabilities. Monitor customer interactions, track support metrics alongside website behavior, and optimize your service strategy all in one place. Unlock actionable insights to improve customer satisfaction and streamline your support operations.

Frequently asked questions

What data is shared between Zendesk and Google Analytics?

The integration syncs key Zendesk ticket metrics such as ticket volume, resolution times, and customer satisfaction scores with Google Analytics, allowing you to analyze support data alongside website traffic and user behavior.

How do I set up the Zendesk and Google Analytics integration?

Setup is simple: connect your Zendesk account to Google Analytics via our integration dashboard, configure the data points you want to track, and start viewing combined reports within Google Analytics immediately.

Can I track the impact of support tickets on website conversions?

Yes! By linking Zendesk ticket data with Google Analytics, you can correlate support interactions with user journeys and conversion events, helping you understand how customer service influences sales and retention.

Is my customer data secure when using this integration?

Absolutely. We prioritize data security and comply with industry standards to ensure that all customer information shared between Zendesk and Google Analytics is encrypted and handled with strict privacy controls.

Do I need technical expertise to use this integration?

No technical expertise is required. Our user-friendly setup guides and support team will help you connect Zendesk and Google Analytics quickly, so you can start leveraging insights without any hassle.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Google Analytics?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams