Zendesk and Google Sheets Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Update Multiple Rows

Update multiple rows in a spreadsheet defined by a range.

Update Row

Update a row in a spreadsheet.

Upsert Row

Upsert a row of data in a Google Sheet.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Google Sheets?

Our Zendesk and Google Sheets integration empowers your team to effortlessly sync support tickets, customer interactions, and analytics directly into Google Sheets. Automate data updates, generate real-time reports, and streamline workflows without manual entry, ensuring your support insights are always up-to-date and accessible.

Frequently asked questions

How does the Zendesk and Google Sheets integration work?

The integration automatically syncs your Zendesk support data, such as tickets and customer details, into Google Sheets. You can set up triggers to update sheets in real-time or on a schedule, enabling easy data analysis and reporting.

Can I customize which Zendesk data is exported to Google Sheets?

Yes, you can select specific ticket fields, user information, and other Zendesk data points to export. Filters and custom views help tailor the data to your exact reporting needs.

Is the data sync one-way or two-way?

Currently, the integration supports one-way sync from Zendesk to Google Sheets, ensuring your spreadsheet reflects the latest support data without manual input.

Do I need technical skills to set up the integration?

No technical expertise is required. Our user-friendly setup guides and intuitive interface make it easy for anyone to connect Zendesk with Google Sheets in minutes.

Can I automate reports using this integration?

Absolutely. You can schedule automatic data refreshes in Google Sheets and use built-in spreadsheet tools to create dynamic reports and dashboards based on your Zendesk data.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Google Sheets?

Frequently asked questions

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