Zendesk and Jira Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Jira?

Our Zendesk-Jira integration bridges the gap between your support and engineering teams. Automatically sync tickets and issues, ensuring that customer requests are efficiently tracked and resolved. Enhance collaboration, reduce response times, and improve overall service quality by keeping both platforms in perfect harmony.

Frequently asked questions

How does the Zendesk-Jira integration work?

The integration allows Zendesk tickets to be linked with Jira issues, enabling automatic syncing of comments, status updates, and attachments between both platforms to keep teams aligned.

Can I customize which Zendesk tickets create Jira issues?

Yes, you can set up triggers and rules within Zendesk to specify which tickets should generate Jira issues based on criteria like ticket type, priority, or tags.

Will updates in Jira reflect back in Zendesk?

Absolutely. Changes made to Jira issues, such as status updates or comments, are automatically synchronized back to the corresponding Zendesk tickets to keep support agents informed.

Is the integration secure and compliant with data privacy standards?

Yes, the integration uses secure API connections and adheres to industry-standard data privacy and security protocols to protect your information.

Do I need technical expertise to set up the integration?

No technical expertise is required. Our step-by-step setup guides and intuitive interface make it easy for anyone to connect Zendesk and Jira quickly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Jira?

Frequently asked questions

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