Zendesk and Monday.com Integration | Streamline Support & Project Management

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Subitem

Creates a subitem.

Create Item

Creates an item.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Item Name

Update an item's name.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Monday?

Our Zendesk and Monday.com integration empowers your team to synchronize customer support tickets with project tasks effortlessly. Automatically create, update, and track Zendesk tickets within Monday.com boards, ensuring transparent communication and faster resolution times. Enhance collaboration between support and project teams by centralizing information and automating workflows across both platforms.

Frequently asked questions

What benefits does the Zendesk and Monday.com integration offer?

The integration improves collaboration by syncing support tickets with project tasks, reduces manual data entry through automation, and provides real-time visibility into customer issues and project progress.

How do I set up the Zendesk and Monday.com integration?

Simply connect your Zendesk and Monday.com accounts through the integration settings, configure your sync preferences, and start automating ticket and task management without any coding required.

Can I customize which Zendesk tickets sync with Monday.com?

Yes, you can set filters and rules to specify which tickets are synced based on criteria like status, priority, or tags, ensuring only relevant tickets appear in your Monday.com boards.

Does the integration support two-way syncing between Zendesk and Monday.com?

Absolutely. Updates made to tickets in Zendesk or tasks in Monday.com are reflected in both platforms, keeping your teams aligned and informed in real time.

Is my data secure when using the Zendesk and Monday.com integration?

Yes, the integration follows industry-standard security protocols, including data encryption and secure authentication, to protect your information at all times.

Zendesk and Monday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Monday?

Frequently asked questions

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