Zendesk
Odoo

Zendesk and Odoo Integration

Seamlessly connect Zendesk and Odoo to streamline your customer support and business operations in one unified platform.

Explore Triggers and Actions

New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Record
Create a new record in Odoo.
Search and Read Records
Search and read records from Odoo.
Update Record
Update an existing record in Odoo.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Zendesk and Odoo?

Our Zendesk and Odoo integration empowers your team to synchronize customer support tickets with your ERP workflows effortlessly. Automatically sync customer data, track sales and support interactions in real-time, and enhance collaboration between your support and operations teams. This integration eliminates data silos, reduces manual entry, and accelerates issue resolution, enabling you to deliver exceptional customer experiences while optimizing business processes.

Connect
Zendesk
and
Odoo
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Zendesk and Odoo integration provide?

The integration enables real-time synchronization of customer and ticket data between Zendesk and Odoo, streamlining support workflows, improving data accuracy, and enhancing team collaboration across sales, support, and operations.

How does the integration handle customer data synchronization?

Customer profiles and contact information are automatically synced between Zendesk and Odoo, ensuring that both platforms have up-to-date and consistent data without manual input.

Can I track support tickets within Odoo after integration?

Yes, support tickets created in Zendesk are linked and accessible within Odoo, allowing your operations and sales teams to monitor ticket status and history alongside other business activities.

Is the integration customizable to fit specific business workflows?

Absolutely. The integration supports configurable triggers and data mappings to align with your unique business processes and ensure seamless communication between Zendesk and Odoo.

What are the technical requirements to set up this integration?

You need active Zendesk and Odoo accounts with API access enabled. Our integration supports standard API authentication methods and can be set up quickly with minimal technical expertise.

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