Zendesk
Okta
Zendesk and Okta Integration
Seamlessly connect Zendesk with Okta to enhance security, streamline user management, and improve support workflows.
Seamlessly connect Zendesk with Okta to enhance security, streamline user management, and improve support workflows.
The Zendesk and Okta integration enables organizations to unify their customer support platform with robust identity and access management. By linking Zendesk with Okta, you can automate user provisioning, enforce single sign-on (SSO), and maintain strict security compliance—all while delivering a seamless experience for your support agents and customers.
Integrating Zendesk with Okta simplifies user management by automating provisioning and deprovisioning, enhances security through single sign-on (SSO), and ensures compliance with access policies, resulting in a more secure and efficient support environment.
Okta acts as the identity provider (IdP), allowing users to authenticate once via Okta and gain secure access to Zendesk without needing to log in separately. This streamlines access while maintaining strong security controls.
Yes, the integration supports SCIM-based provisioning, enabling automatic creation, updating, and removal of Zendesk user accounts based on changes in Okta, reducing manual administrative tasks.
Absolutely. By centralizing authentication and access controls in Okta, organizations can enforce multi-factor authentication, monitor access logs, and ensure compliance with industry standards while managing Zendesk user access securely.
Setup involves configuring Zendesk as an application within the Okta admin console, enabling SSO with SAML, and optionally setting up SCIM provisioning. Detailed step-by-step guides are available in both Zendesk and Okta documentation.
