Zendesk and Reddit Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

List Comments in a Post

List comments for a specific post.

Search Post

Search posts by title.

List Subreddits by Query

List subreddits based on a search criteria.

Submit a Comment

Submit a new comment or reply to a message.

Submit a Post

Create a post to a subreddit.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Reddit?

Our Zendesk-Reddit integration empowers your support team to monitor, manage, and respond to Reddit conversations directly within Zendesk. Capture customer feedback, track relevant discussions, and convert Reddit posts and comments into actionable Zendesk tickets, ensuring no customer query goes unanswered. Enhance your support workflow by bridging the gap between social media and your helpdesk.

Frequently asked questions

How does the Zendesk and Reddit integration work?

The integration connects your Zendesk account with Reddit, allowing you to monitor specific subreddits and keywords. You can convert Reddit posts and comments into Zendesk tickets, respond to customers directly, and keep all interactions organized within your support dashboard.

Can I customize which Reddit communities and keywords to monitor?

Yes, you can specify which subreddits and keywords are most relevant to your business, ensuring your support team only receives notifications and tickets related to your products or services.

Will responses sent from Zendesk appear on Reddit?

Yes, when you reply to a Reddit post or comment through Zendesk, your response is posted directly on Reddit, maintaining transparency and engaging with the community in real-time.

Is this integration secure and compliant with Reddit’s policies?

Absolutely. Our integration uses Reddit’s official API and adheres to all platform guidelines to ensure secure and compliant data handling.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration features a simple setup wizard that guides you through connecting your Zendesk and Reddit accounts step-by-step.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Reddit?

Frequently asked questions

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