Zendesk
RingCentral
Zendesk and Ringcentral Integration
Seamlessly connect Zendesk and RingCentral to unify your customer support and communication channels.
Seamlessly connect Zendesk and RingCentral to unify your customer support and communication channels.
The Zendesk and RingCentral integration empowers your support team by combining Zendesk’s robust ticketing system with RingCentral’s powerful cloud communication tools. This integration enables automatic call logging, click-to-dial from Zendesk tickets, and real-time call controls directly within your support workspace, enhancing agent productivity and delivering a superior customer experience.
By integrating RingCentral’s communication features directly into Zendesk, agents can manage calls, log interactions automatically, and access customer information without switching platforms, resulting in faster resolution times and more personalized support.
Yes, the integration allows click-to-dial functionality, enabling agents to initiate calls directly from Zendesk tickets or customer profiles with a single click.
Absolutely. All inbound and outbound calls made through RingCentral are automatically logged in Zendesk tickets, including call duration and recordings, ensuring a complete customer interaction history.
Yes, the integration features a straightforward setup process with guided configuration steps, allowing your team to connect Zendesk and RingCentral quickly without technical expertise.
Yes, since both Zendesk and RingCentral are cloud-based, the integration fully supports mobile and remote agents, enabling seamless communication and support from anywhere.
