Zendesk Sell and Freshdesk Integration

Explore Triggers and Actions

New Deal Created

Trigger new event when a new deal is created in Zendesk Sell.

New Contact Created

Trigger new event when a new contact is created in Zendesk Sell.

New Lead Created

Trigger new event when a new lead is created in Zendesk Sell.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk Sell and Freshdesk?

The Zendesk Sell and Freshdesk integration bridges the gap between your sales and customer support platforms. By syncing contacts, deals, and tickets across both systems, your teams can collaborate effortlessly, ensuring no customer query or sales opportunity falls through the cracks. This integration empowers your business with real-time data sharing, streamlined workflows, and improved communication, ultimately driving higher customer satisfaction and increased revenue.

Frequently asked questions

What are the key benefits of integrating Zendesk Sell with Freshdesk?

Integrating Zendesk Sell with Freshdesk allows your sales and support teams to share customer information and activity in real-time, improving collaboration, reducing response times, and providing a unified view of customer interactions to enhance overall service quality.

How does the integration sync data between Zendesk Sell and Freshdesk?

The integration automatically syncs contacts, deals, and support tickets between Zendesk Sell and Freshdesk, ensuring that updates made in one platform are reflected in the other, keeping both sales and support teams aligned and informed.

Is the integration easy to set up without technical expertise?

Yes, the integration features a user-friendly setup process with step-by-step guidance, allowing you to connect Zendesk Sell and Freshdesk quickly without needing advanced technical skills or developer support.

Can I customize which data is shared between Zendesk Sell and Freshdesk?

Absolutely. The integration offers customizable syncing options, enabling you to select specific data fields and types of information to share between the two platforms based on your business needs.

Does the integration support real-time updates?

Yes, the integration supports real-time synchronization, ensuring that any changes in contacts, deals, or tickets are immediately updated across both Zendesk Sell and Freshdesk for timely and accurate information sharing.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk Sell and Freshdesk?

Frequently asked questions

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