Zendesk Sell
Intercom

Zendesk Sell and Intercom Integration

Seamlessly connect Zendesk Sell and Intercom to unify your sales and customer support workflows, enhancing team collaboration and boosting customer satisfaction.

Explore Triggers and Actions

New Deal Created
Trigger new event when a new deal is created in Zendesk Sell.
New Contact Created
Trigger new event when a new contact is created in Zendesk Sell.
New Lead Created
Trigger new event when a new lead is created in Zendesk Sell.
Send Incoming Message
Send a message from a user into your Intercom app. here.
Send Message To Contact
Send a message to a contact in Intercom.
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.
Reply To Conversation
Add a reply or a note to an existing conversation thread.
Create Note
Creates a note for a specific user.
Add Tag To Contact
Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zendesk Sell and Intercom?

The Zendesk Sell and Intercom integration empowers your sales and support teams by syncing customer data, conversations, and activity across both platforms. Automatically capture leads from Intercom chats into Zendesk Sell, track communication history, and streamline follow-ups without switching tools. This integration ensures your teams have a complete view of customer interactions, enabling faster responses and more personalized engagement throughout the customer journey.

Connect
Zendesk Sell
and
Intercom
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Zendesk Sell and Intercom integration provide?

This integration centralizes customer data and communication, allowing sales and support teams to collaborate more effectively. It automates lead capture, syncs conversation history, and provides a unified view of customer interactions to improve response times and personalize outreach.

How does the integration sync data between Zendesk Sell and Intercom?

The integration automatically syncs contacts, leads, and conversation histories between Zendesk Sell and Intercom in real time, ensuring both platforms have up-to-date information without manual data entry.

Can I create Zendesk Sell leads directly from Intercom conversations?

Yes, you can convert Intercom conversations into Zendesk Sell leads with just a few clicks, making it easy to capture and follow up on potential sales opportunities directly from your support chats.

Is the integration easy to set up and configure?

Absolutely. The integration features a straightforward setup process with guided steps and customizable settings to tailor data syncing and notifications according to your team's workflow.

Does the integration support syncing custom fields and tags?

Yes, the integration supports syncing custom fields and tags between Zendesk Sell and Intercom, allowing you to maintain consistent and detailed customer profiles across both platforms.

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