Zendesk Sell
Jira Service Desk

Zendesk Sell and Jira Service Desk Integration

Seamlessly connect your sales and support teams by integrating Zendesk Sell with Jira Service Desk for enhanced collaboration and faster issue resolution.

Explore Triggers and Actions

New Deal Created
Trigger new event when a new deal is created in Zendesk Sell.
New Contact Created
Trigger new event when a new contact is created in Zendesk Sell.
New Lead Created
Trigger new event when a new lead is created in Zendesk Sell.
Create Comment on Request
Create a comment on a customer request.
Create Request
Creates a new customer request.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zendesk Sell and Jira Service Desk?

The Zendesk Sell and Jira Service Desk integration bridges the gap between your sales and customer support workflows. Automatically sync customer data, track support tickets linked to sales deals, and streamline communication across teams. This integration empowers your organization to deliver exceptional customer experiences by ensuring that sales insights and support issues are aligned and addressed promptly.

Connect
Zendesk Sell
and
Jira Service Desk
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What are the key benefits of integrating Zendesk Sell with Jira Service Desk?

Integrating Zendesk Sell with Jira Service Desk improves collaboration between sales and support teams, provides real-time visibility into customer issues linked to sales deals, accelerates issue resolution, and enhances overall customer satisfaction by unifying workflows.

How does data synchronization work between Zendesk Sell and Jira Service Desk?

The integration enables automatic syncing of customer information, sales deals, and support tickets between Zendesk Sell and Jira Service Desk. Updates in one platform are reflected in the other, ensuring both teams have access to the latest data without manual entry.

Can I link Jira Service Desk tickets directly to Zendesk Sell deals?

Yes, you can associate Jira Service Desk tickets with specific Zendesk Sell deals, allowing sales and support teams to track the status of customer issues alongside sales opportunities for better context and collaboration.

Is the integration customizable to fit my team's workflow?

Absolutely. The integration offers configurable settings to tailor data syncing, ticket linking, and notification preferences, ensuring it aligns perfectly with your team's unique sales and support processes.

What are the requirements to set up the Zendesk Sell and Jira Service Desk integration?

To set up the integration, you need active Zendesk Sell and Jira Service Desk accounts with appropriate admin permissions. Installation typically involves connecting both platforms via API keys or OAuth authentication and configuring sync settings through the integration interface.

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