Zendesk Sell
Microsoft Teams

Zendesk Sell and Microsoft Teams Integration

Seamlessly connect Zendesk Sell with Microsoft Teams to boost your sales collaboration and productivity.

Explore Triggers and Actions

New Deal Created
Trigger new event when a new deal is created in Zendesk Sell.
New Contact Created
Trigger new event when a new contact is created in Zendesk Sell.
New Lead Created
Trigger new event when a new lead is created in Zendesk Sell.
Create Channel
Create a new channel in Microsoft Teams.
List Channels
Lists all channels in a Microsoft Team.
List Shifts
Get the list of shift instances for a team.
Send Channel Message
Send a message to a team's channel.
Send Chat Message
Send a message to a team's chat.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zendesk Sell and Microsoft Teams?

The Zendesk Sell and Microsoft Teams integration empowers sales teams to stay connected, share updates, and manage deals without switching platforms. Instantly receive Zendesk Sell notifications, share contacts, and collaborate on sales opportunities directly within Microsoft Teams channels and chats, streamlining communication and accelerating deal closures.

Connect
Zendesk Sell
and
Microsoft Teams
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Zendesk Sell and Microsoft Teams integration improve sales collaboration?

By bringing Zendesk Sell notifications and data into Microsoft Teams, sales teams can discuss leads, share updates, and make decisions in real-time without toggling between apps, enhancing teamwork and speeding up sales cycles.

What Zendesk Sell information can I access within Microsoft Teams?

You can receive deal updates, lead notifications, contact details, and sales activity alerts directly in Teams channels or chats, ensuring you never miss critical sales information.

Is it possible to customize notifications from Zendesk Sell in Microsoft Teams?

Yes, you can tailor which Zendesk Sell events trigger notifications in Microsoft Teams to focus on the most relevant updates for your team.

Do I need technical expertise to set up the Zendesk Sell and Microsoft Teams integration?

No technical expertise is required. The integration can be set up quickly through simple configuration steps within Zendesk Sell and Microsoft Teams.

Can multiple team members access Zendesk Sell data within Microsoft Teams?

Absolutely. The integration supports team-wide access, allowing all authorized members to view and collaborate on sales information within Microsoft Teams.

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