Zendesk Sell + Twilio Integration | Streamline Sales Communications

Explore Triggers and Actions

New Deal Created

Trigger new event when a new deal is created in Zendesk Sell.

New Contact Created

Trigger new event when a new contact is created in Zendesk Sell.

New Lead Created

Trigger new event when a new lead is created in Zendesk Sell.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk Sell and Twilio?

The Zendesk Sell and Twilio integration empowers sales teams to streamline their outreach by combining Zendesk Sell's powerful CRM capabilities with Twilio's robust communication platform. Send SMS, make calls, and automate follow-ups directly from Zendesk Sell, ensuring every customer interaction is timely and personalized. This integration enhances productivity, improves response rates, and helps close deals faster by keeping all communications centralized and easily accessible.

Frequently asked questions

What benefits does the Zendesk Sell and Twilio integration provide?

This integration enables sales teams to send SMS messages, make voice calls, and automate communication workflows directly within Zendesk Sell, improving efficiency, response times, and customer engagement.

How do I set up the Zendesk Sell and Twilio integration?

To set up the integration, connect your Twilio account within Zendesk Sell's settings, configure your communication preferences, and start sending messages and calls directly from your CRM dashboard.

Can I automate follow-up messages using this integration?

Yes, you can create automated workflows in Zendesk Sell that trigger SMS or voice calls via Twilio based on specific sales activities or customer behaviors.

Is my customer data secure when using this integration?

Absolutely. Both Zendesk Sell and Twilio adhere to strict security standards, ensuring your customer data is encrypted and protected throughout all communications.

Does this integration support international messaging and calls?

Yes, Twilio supports global SMS and voice services, allowing you to reach customers worldwide directly from Zendesk Sell.

Zendesk Sell and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk Sell and Twilio?

Frequently asked questions

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