← Back to integrations
Zendesk Sell
WhatsApp Business

Zendesk Sell and Whatsapp Business Integration

Seamlessly connect your sales pipeline with WhatsApp Business to enhance customer engagement and close deals faster.

Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Events that start automations (reorder apps to see more triggers)
Actions
(
0
)
Steps your automation takes in response (reorder apps to see more actions)
New Deal Created
Trigger new event when a new deal is created in Zendesk Sell.
New Contact Created
Trigger new event when a new contact is created in Zendesk Sell.
New Lead Created
Trigger new event when a new lead is created in Zendesk Sell.
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

No usecase found. Try searching again.

What can Ayudo do with Zendesk Sell and Whatsapp Business?

The Zendesk Sell and WhatsApp Business integration empowers sales teams to communicate directly with prospects and customers through WhatsApp, right from the Zendesk Sell platform. Streamline your messaging, track conversations, and manage leads efficiently without switching apps. This integration ensures real-time notifications, automated message syncing, and a unified view of all customer interactions, helping you build stronger relationships and accelerate your sales cycle.

Connect
Zendesk Sell
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.
Contact Sales

Frequently asked questions

How does the Zendesk Sell and WhatsApp Business integration work?

Once connected, you can send and receive WhatsApp messages directly within Zendesk Sell. All conversations are logged automatically, allowing you to track communication history alongside your sales activities.

Do I need a WhatsApp Business API account to use this integration?

Yes, a WhatsApp Business API account is required to enable the integration. This ensures secure and scalable messaging capabilities for your sales team.

Can I automate WhatsApp messages through Zendesk Sell?

Yes, you can set up automated message templates and triggers within Zendesk Sell to send timely WhatsApp messages, such as follow-ups, reminders, or promotional offers.

Is customer data from WhatsApp synced with Zendesk Sell contacts?

Absolutely. Customer information and conversation history from WhatsApp are synced with Zendesk Sell contacts, providing a comprehensive view of your interactions in one place.

Does this integration support multimedia messages on WhatsApp?

Yes, you can send and receive multimedia content such as images, videos, and documents through WhatsApp within Zendesk Sell to enrich your customer conversations.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.