Zendesk
Shopify Partner

Zendesk and Shopify Partner Integration

Seamlessly connect Zendesk and Shopify to deliver exceptional customer support and streamline your e-commerce operations.

Explore Triggers and Actions

New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Verify Webhook
Verify an incoming webhook from Shopify. Exits the workflow if the signature is not valid, otherwise returns `true`

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zendesk and Shopify Partner?

Our Zendesk-Shopify integration empowers your support team with instant access to customer orders, shipping details, and product information directly within Zendesk. Resolve customer inquiries faster, automate workflows, and enhance the shopping experience by bridging your customer service and e-commerce platforms effortlessly.

Connect
Zendesk
and
Shopify Partner
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Zendesk-Shopify integration offer?

The integration centralizes customer data, allowing support agents to view order history, track shipments, and manage returns without switching platforms. This leads to faster resolutions, improved customer satisfaction, and more efficient support operations.

How do I set up the Zendesk-Shopify integration?

Simply install the Zendesk app from the Shopify App Store and connect your Shopify store to your Zendesk account. Follow the guided setup to configure permissions and customize your workflow to suit your support needs.

Can I automate support workflows with this integration?

Yes, you can create triggers and automations in Zendesk based on Shopify order events, such as notifying customers about shipping updates or flagging high-priority tickets related to recent purchases.

Is customer order data secure when using this integration?

Absolutely. The integration uses secure APIs and adheres to strict data privacy standards to ensure your customer information is protected at all times.

Does this integration support multiple Shopify stores?

Yes, you can connect multiple Shopify stores to a single Zendesk account, allowing your support team to manage all customer interactions from one unified interface.

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