Zendesk
Zendesk Sell

Zendesk and Zendesk Sell Integration

Seamlessly connect Zendesk Support with Zendesk Sell to unify your customer service and sales processes.

Explore Triggers and Actions

New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Contact
Creates a new contact.
Create Lead
Creates a new lead.
Create Task
Creates a new task.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Zendesk and Zendesk Sell?

The Zendesk and Zendesk Sell integration empowers your teams by bridging customer support and sales data in one platform. This integration ensures that support agents and sales reps have real-time access to customer interactions, deal status, and support tickets, enabling a more personalized and efficient customer experience. Automate workflows, sync contacts and activities, and gain deeper insights to drive revenue and satisfaction.

Connect
Zendesk
and
Zendesk Sell
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Zendesk and Zendesk Sell integration provide?

It streamlines communication between sales and support teams by sharing customer data and interactions, improving collaboration, speeding up response times, and enhancing customer experience across the entire journey.

How does the integration sync data between Zendesk Support and Zendesk Sell?

The integration automatically syncs contacts, tickets, deals, and activities between both platforms in real time, ensuring that both sales and support teams have the latest customer information without manual updates.

Can I view Zendesk Sell deal information within Zendesk Support tickets?

Yes, sales deal details are visible directly within Zendesk Support tickets, allowing support agents to understand the sales context and tailor their responses accordingly.

Is it possible to automate workflows between Zendesk and Zendesk Sell?

Absolutely. You can set up automation rules and triggers to create tasks, update deal stages, or notify teams based on ticket or deal activity, helping to streamline your sales and support processes.

What are the requirements to set up the Zendesk and Zendesk Sell integration?

You need active Zendesk Support and Zendesk Sell accounts with appropriate admin permissions. The integration can be enabled via the Zendesk Marketplace or through your Zendesk admin settings.

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