Zendesk and Zoho Desk Integration

Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Zoho Desk?

Our Zendesk and Zoho Desk integration bridges two powerful customer support platforms, enabling you to synchronize tickets, share customer data, and streamline communication across teams. With real-time updates and automated workflows, your support agents can deliver faster, more consistent service without switching between systems.

Frequently asked questions

What are the key benefits of integrating Zendesk with Zoho Desk?

Integrating Zendesk with Zoho Desk allows you to unify customer support data, synchronize tickets across platforms, reduce manual data entry, improve team collaboration, and provide a seamless support experience for your customers.

How does ticket synchronization work between Zendesk and Zoho Desk?

When a ticket is created or updated in one platform, the integration automatically syncs the changes to the other system in real-time, ensuring both Zendesk and Zoho Desk reflect the latest ticket status, comments, and customer information.

Is the integration customizable to fit specific business workflows?

Yes, the integration supports customizable mapping of ticket fields, statuses, and priorities, allowing you to tailor the synchronization process to match your unique support workflows and business requirements.

Do I need technical expertise to set up the Zendesk and Zoho Desk integration?

No technical expertise is required. Our integration offers a user-friendly setup process with step-by-step guidance and support to help you connect both platforms quickly and effortlessly.

Is customer data secure when using the integration?

Absolutely. The integration uses secure API connections with encryption to ensure all customer data transferred between Zendesk and Zoho Desk remains protected and compliant with industry standards.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zendesk and Zoho Desk?

Frequently asked questions

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