Zoho Desk
Aircall
Zoho Desk and Aircall Integration
Seamlessly connect Zoho Desk with Aircall to elevate your customer support experience with integrated call management and ticketing.
Seamlessly connect Zoho Desk with Aircall to elevate your customer support experience with integrated call management and ticketing.
The Zoho Desk and Aircall integration empowers your support team by combining Zoho Desk’s robust ticketing system with Aircall’s cloud-based phone solution. Automatically create and update support tickets from calls, access call recordings and details directly within Zoho Desk, and streamline your communication workflows to deliver faster, more personalized customer service.
By linking Aircall’s phone system with Zoho Desk, every call is automatically logged as a ticket or linked to an existing one. This ensures your support agents have full context on customer interactions, enabling quicker resolutions and a more personalized experience.
Yes, the integration allows you to access call recordings, call duration, and other call metadata directly within the Zoho Desk ticket interface, making it easy to review conversations without switching platforms.
Absolutely. Incoming calls through Aircall can automatically generate new tickets in Zoho Desk if no existing ticket matches the caller, ensuring no customer query goes unnoticed.
Yes, agents can initiate calls directly from Zoho Desk using Aircall’s click-to-call feature, speeding up outbound communication and improving workflow efficiency.
To set up the integration, you need active accounts on both Zoho Desk and Aircall. The integration can be configured via the Zoho Marketplace or Aircall’s integrations panel, with step-by-step instructions to connect and customize your settings.
