Zoho Desk and Asana Integration

Explore Triggers and Actions

New Ticket

Trigger new event when a new ticket is created.

Updated Article (Instant)

Trigger new event when an article is updated

New Updated Ticket

Trigger new event when a ticket is updated.

Create Project

Create a new project in a workspace or team.

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project.

Create Subtask

Creates a new subtask and adds it to the parent task.

Create Task Comment

Adds a comment to a task.

Create Task

Creates a new task.

Create Task from Template

Creates a new task from a task template.

Delete Task

Deletes a specific and existing task.

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task.

Get Tasks From Task List

Returns the compact list of tasks in a user’s My Tasks list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Asana?

The Zoho Desk and Asana integration empowers your teams to collaborate effortlessly by syncing support tickets with project tasks. Automatically convert Zoho Desk tickets into Asana tasks, track progress in real-time, and ensure timely resolution of customer issues while keeping your projects on schedule. This integration bridges the gap between customer support and project execution, enhancing productivity and customer satisfaction.

Frequently asked questions

What benefits does the Zoho Desk and Asana integration provide?

It enables seamless collaboration between support and project teams by syncing tickets and tasks, improving communication, reducing manual data entry, and accelerating issue resolution.

How do I set up the integration between Zoho Desk and Asana?

You can set up the integration by connecting your Zoho Desk and Asana accounts through the integration settings, authorizing access, and configuring rules to sync tickets and tasks based on your workflow needs.

Can I customize which Zoho Desk tickets are synced to Asana?

Yes, the integration allows you to set filters and conditions so only specific tickets, such as those with certain priorities or statuses, are converted into Asana tasks.

Will updates in Asana tasks reflect back in Zoho Desk tickets?

Yes, changes made to tasks in Asana, such as status updates or comments, can be synchronized back to the corresponding Zoho Desk tickets to keep both platforms aligned.

Is this integration suitable for teams of all sizes?

Absolutely. Whether you’re a small startup or a large enterprise, the Zoho Desk and Asana integration scales to fit your team’s collaboration and support needs.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Asana?

Frequently asked questions

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