Zoho Desk and Etsy Integration

Explore Triggers and Actions

New Ticket

Trigger new event when a new ticket is created.

Updated Article (Instant)

Trigger new event when an article is updated

New Updated Ticket

Trigger new event when a ticket is updated.

Create Draft Listing Product

Creates a physical draft listing product in a shop on the Etsy channel.

Get Listing Inventory

Retrieves the inventory record for a listing by listing ID.

Delete Listing

Open API V3 endpoint to delete a ShopListing. A ShopListing can be deleted only if the state is one of the following: `SOLD_OUT`, `DRAFT`, `EXPIRED`, `INACTIVE`, `ACTIVE` and `is_available` or `ACTIVE` and has seller flags: `SUPRESSED` (frozen), `VACATION`, `CUSTOM_SHOPS` (pattern), `SELL_ON_FACEBOOK`.

Update Listing Property

Updates or populates the properties list defining product offerings for a listing. Each offering requires both a `value` and a `value_id` that are valid for a `scale_id` assigned to the listing or that you assign to the listing with this request.

Get Listing

Retrieves a listing record by listing ID.

Update Listing Inventory

Updates the inventory for a listing identified by a listing ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Etsy?

The Zoho Desk and Etsy integration empowers your support team to manage Etsy customer inquiries directly within Zoho Desk. Automatically sync Etsy orders, customer details, and messages to provide faster, personalized support. Enhance your workflow by tracking tickets, managing returns, and resolving issues without switching platforms, ensuring a smooth experience for both your team and your Etsy customers.

Frequently asked questions

What benefits does the Zoho Desk and Etsy integration offer?

This integration centralizes your Etsy customer support within Zoho Desk, enabling faster response times, improved ticket management, and seamless access to order details, all of which enhance customer satisfaction.

How does the integration sync Etsy orders with Zoho Desk?

Orders from your Etsy store are automatically imported into Zoho Desk as tickets or linked to existing customer profiles, allowing your support agents to view order history and address inquiries efficiently.

Can I manage returns and refunds through Zoho Desk using this integration?

Yes, the integration allows your support team to track and manage return requests and refunds related to Etsy orders directly within Zoho Desk, streamlining the resolution process.

Is the integration easy to set up without technical expertise?

Absolutely. The integration offers a user-friendly setup process with step-by-step guidance, requiring no coding skills to connect your Etsy store with Zoho Desk.

Does this integration support real-time updates between Etsy and Zoho Desk?

Yes, the integration supports real-time synchronization of customer messages, order status updates, and ticket changes to ensure your support team always has the latest information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Etsy?

Frequently asked questions

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