Zoho Desk and Freshservice Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Freshservice?

The Zoho Desk and Freshservice integration empowers your teams to collaborate effortlessly by synchronizing tickets, automating workflows, and sharing critical customer information in real-time. This integration bridges the gap between customer support and IT service management, enabling faster issue resolution and enhanced service delivery across departments.

Frequently asked questions

What are the key benefits of integrating Zoho Desk with Freshservice?

Integrating Zoho Desk with Freshservice streamlines communication between support and IT teams, reduces ticket resolution times, ensures data consistency, and automates task assignments, resulting in improved customer satisfaction and operational efficiency.

How does the integration handle ticket synchronization?

The integration automatically syncs tickets between Zoho Desk and Freshservice, ensuring that updates, status changes, and comments are reflected in both platforms in real-time, keeping all teams aligned and informed.

Is it possible to customize the data fields synced between Zoho Desk and Freshservice?

Yes, the integration allows you to customize which data fields and ticket attributes are synchronized, enabling you to tailor the workflow to your organization's specific needs.

Do I need technical expertise to set up the Zoho Desk and Freshservice integration?

No technical expertise is required. The integration features a user-friendly setup process with step-by-step guidance, allowing your team to connect both platforms quickly and easily.

Can I automate workflows between Zoho Desk and Freshservice using this integration?

Absolutely. The integration supports automation rules that trigger actions across both platforms, such as creating linked tickets, updating statuses, and notifying relevant team members to streamline your service processes.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Freshservice?

Frequently asked questions

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