Zoho Desk & Google Analytics Integration | Enhance Support Insights

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Create GA4 Property

Creates a new GA4 property.

Create Key Event

Creates a new key event.

Run Report in GA4

Returns a customized report of your Google Analytics event data. Reports contain statistics derived from data collected by the Google Analytics tracking code.

Run Report

Return report metrics based on a start and end date.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Google Analytics?

The Zoho Desk and Google Analytics integration empowers your support team by combining ticketing data with website analytics. Track customer interactions, monitor support trends, and measure the impact of your helpdesk on overall user engagement. This integration enables you to visualize key metrics such as ticket volume, resolution times, and customer satisfaction alongside website traffic and behavior patterns, helping you optimize both support operations and user experience.

Frequently asked questions

What benefits does integrating Zoho Desk with Google Analytics provide?

Integrating Zoho Desk with Google Analytics allows you to correlate customer support data with website user behavior, helping you identify trends, improve response strategies, and enhance overall customer satisfaction by making data-driven decisions.

How do I set up the Zoho Desk and Google Analytics integration?

To set up the integration, navigate to the Zoho Desk integrations section, select Google Analytics, and follow the authentication prompts to connect your Google Analytics account. Once connected, configure the data points you want to sync and start analyzing combined insights.

Can I track specific support tickets in Google Analytics?

Yes, the integration allows you to track support ticket events such as creation, updates, and resolution within Google Analytics, enabling you to measure how support interactions impact user engagement and website performance.

Is my customer data secure when using this integration?

Absolutely. Both Zoho Desk and Google Analytics adhere to strict data privacy and security standards. The integration uses secure authentication protocols to ensure your customer data remains protected at all times.

Does this integration require coding or technical expertise?

No coding is required. The integration is designed to be user-friendly with step-by-step setup guides, making it accessible for users without technical backgrounds.

Zoho Desk and Google Analytics Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Google Analytics?

Frequently asked questions

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