Zoho Desk
Google Docs

Zoho Desk and Google Docs Integration

Seamlessly connect Zoho Desk with Google Docs to enhance your customer support documentation and collaboration.

Explore Triggers and Actions

New Ticket
Trigger new event when a new ticket is created.
Updated Article (Instant)
Trigger new event when an article is updated
New Updated Ticket
Trigger new event when a ticket is updated.
Append Image to Document
Appends an image to the end of a document.
Append Text
Append text to an existing document.
Create New Document From Template
Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action.
Create a New Document
Create a new document.
Find Document
Search for a specific file by name.
Replace Image
Replace image in a existing document.
Replace Text
Replace all instances of matched text in an existing document.
Get Document
Get the contents of the latest version of a document.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zoho Desk and Google Docs?

The Zoho Desk and Google Docs integration empowers support teams to create, edit, and share knowledge base articles and support documents directly within Zoho Desk using Google Docs. This integration streamlines content management, improves collaboration, and ensures your support resources are always up-to-date and easily accessible.

Connect
Zoho Desk
and
Google Docs
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Zoho Desk and Google Docs integration work?

This integration allows you to link Google Docs to your Zoho Desk knowledge base articles, enabling real-time editing and collaboration on support documents without leaving Zoho Desk.

Can I create new knowledge base articles in Google Docs and sync them to Zoho Desk?

Yes, you can create and edit articles in Google Docs, then publish or update them directly in Zoho Desk, ensuring your knowledge base content is always current.

Is collaboration on support documents easier with this integration?

Absolutely. Multiple team members can simultaneously work on Google Docs linked to Zoho Desk articles, improving teamwork and speeding up content updates.

Does this integration support version control for knowledge base articles?

Yes, Google Docs' built-in version history helps you track changes and revert to previous versions, providing robust version control for your support documents.

What are the benefits of integrating Zoho Desk with Google Docs?

This integration enhances productivity by centralizing document management, improving collaboration, reducing manual updates, and ensuring your support content is accurate and accessible.

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