Zoho Desk and Intercom Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Intercom?

The Zoho Desk and Intercom integration empowers your support team to deliver exceptional customer service by combining the robust ticketing system of Zoho Desk with Intercom’s real-time messaging platform. This integration allows you to sync conversations, manage tickets efficiently, and gain a holistic view of customer interactions—all within a single interface. Enhance collaboration, reduce response times, and improve customer satisfaction with this powerful connection.

Frequently asked questions

What are the key benefits of integrating Zoho Desk with Intercom?

Integrating Zoho Desk with Intercom enables your team to streamline support workflows by syncing customer conversations and tickets, improving response times, and providing a unified view of customer interactions across platforms.

How does the integration sync data between Zoho Desk and Intercom?

The integration automatically syncs Intercom conversations as tickets in Zoho Desk and updates ticket statuses in real-time, ensuring both platforms reflect the latest customer communication and support activity.

Can I manage Intercom conversations directly from Zoho Desk after integration?

Yes, once integrated, you can view and respond to Intercom conversations directly within Zoho Desk, allowing your support agents to handle all customer interactions without switching platforms.

Is the integration easy to set up without technical expertise?

Absolutely. The Zoho Desk and Intercom integration features a user-friendly setup process with step-by-step guidance, requiring no coding skills to connect and start syncing your support data.

Does the integration support syncing customer data and contact information?

Yes, customer profiles and contact information are synchronized between Zoho Desk and Intercom, ensuring your support team has access to up-to-date customer details for personalized service.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Intercom?

Frequently asked questions

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