Zoho Desk and Jira Integration

Explore Triggers and Actions

New Ticket

Trigger new event when a new ticket is created.

Updated Article (Instant)

Trigger new event when an article is updated

New Updated Ticket

Trigger new event when a ticket is updated.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Jira?

The Zoho Desk and Jira integration bridges the gap between your customer support and engineering teams by syncing tickets and issues in real-time. This powerful connection allows support agents to escalate customer issues directly to Jira as development tasks, while developers can track and update the progress without leaving their Jira workspace. Enhance collaboration, reduce resolution times, and deliver exceptional customer experiences by uniting your helpdesk and project management workflows.

Frequently asked questions

How does the Zoho Desk and Jira integration improve team collaboration?

By linking Zoho Desk tickets with Jira issues, support and development teams can share updates, comments, and status changes instantly, ensuring everyone stays informed and aligned throughout the issue resolution process.

Can I customize which Zoho Desk tickets sync with Jira?

Yes, you can set specific criteria and filters to control which tickets are automatically or manually pushed to Jira, allowing you to tailor the integration to your team’s workflow.

Does the integration support bi-directional syncing of updates?

Absolutely. Changes made in Jira issues, such as status updates or comments, are reflected back in Zoho Desk tickets, and vice versa, keeping both platforms synchronized in real-time.

Is any coding required to set up the Zoho Desk and Jira integration?

No coding is necessary. The integration can be configured through an intuitive setup process within Zoho Desk, making it easy for admins to connect and customize without developer assistance.

Will this integration help reduce customer issue resolution times?

Yes, by streamlining communication between support and development teams and automating ticket escalation, the integration accelerates issue tracking and resolution, ultimately improving customer satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Jira?

Frequently asked questions

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