Zoho Desk and Monday Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Subitem

Creates a subitem.

Create Item

Creates an item.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Item Name

Update an item's name.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Monday?

The Zoho Desk and Monday integration empowers your team to synchronize customer support tickets with project tasks effortlessly. Automatically convert support requests into actionable items on Monday, track progress in real-time, and enhance collaboration between your support and operations teams. This integration ensures no customer issue falls through the cracks while keeping your projects organized and on schedule.

Frequently asked questions

What benefits does the Zoho Desk and Monday integration provide?

It centralizes customer support and project management by syncing tickets with tasks, improving team collaboration, speeding up issue resolution, and providing better visibility into support workflows.

How do I set up the integration between Zoho Desk and Monday?

You can set up the integration through the Monday Apps Marketplace or Zoho Desk's integration settings by connecting your accounts and configuring the ticket-to-task synchronization rules.

Can I customize which Zoho Desk tickets sync to Monday?

Yes, you can set filters based on ticket status, priority, or department to ensure only relevant tickets are converted into Monday tasks.

Does the integration support real-time updates?

Absolutely. Changes made to tickets in Zoho Desk or tasks in Monday are reflected in real-time, keeping both platforms synchronized.

Is technical support available for this integration?

Yes, our support team is available to assist you with setup, troubleshooting, and optimizing the integration to fit your workflow.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Monday?

Frequently asked questions

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